Roomer Travel Inc. (“Roomer”, “we”, “our”, or the “Company”) hereby offers you (“User”, “You”) to purchase a Cancellation Option (as defined below) also known as “RoomerFlex”, that will allow You to effectively cancel your reservation up to 24 hours prior to check in date (local hotel time) and receive a refund of 80% of your total booking fee, all subject to these Terms and Conditions (“T&C”).
In these T&C, the following words and phrases shall have the meaning set forth below:
“Activation of the Cancellation Option” shall mean Your activation of the Cancellation Option, following which (i) You shall be entitled to receive the Refund; and (ii) all Your rights in and to the Reservation shall be transferred to Roomer, all as provided herein.
“Cancellation Option” shall mean an Option offered by Roomer under these T&C and made available for purchase, which enables You, upon the Activation of the Cancellation Option, to receive a Refund from Roomer.
“Cancellation Option Fee” shall mean the purchase price of the Cancellation Option, which is determined by Roomer and is indicated on the booking page of a Reservation.
“Refund” shall mean an amount equal to 80% of the Reservation Price in exchange for the transfer of the rights to the Reservation to Roomer.
“Reservation” shall mean the online booking of a hotel reservation which is nonrefundable or cannot be cancelled in accordance with its terms.
“Reservation Price” shall mean the price paid by You for the Reservation, EXCLUDING THE CANCELLATION OPTION FEE.
A User that paid the Cancellation Option Fee upon the booking of the Reservation and later Activated the Cancellation Option in accordance with the terms herein, shall be entitled to receive the Refund, subject to the transfer of all rights in Your Reservation to Roomer. YOU MAY ACTIVATE THE CANCELLATION OPTION UP TO 24 HOURS BEFORE THE CHECK IN DATE (LOCAL HOTEL TIME), PROVIDED THAT ACTIVATION LESS THAN 24 HOURS BEFORE CHECK IN DATE (LOCAL HOTEL TIME), SHALL NOT BE INVOKED AND YOU SHALL NOT BE ENTITLED TO RECEIVE THE REFUND.
The Activation of the Cancellation Option can be made via: (a) the mail sent to You upon purchase of the Cancellation Option; in the mail there is a button which allows You to activate the Cancellation Option subject to the Terms and Conditions; (b) by contacting Roomer’s help desk at firstname.lastname@example.org or +1 (855) 445 1327 at least 24 hours before the check in time (date and hour) of the reservation.
Following the Activation of the Cancellation Option, the Refund will be paid to You by Roomer within 14 days of the Activation of the Cancellation Option. Refund shall be made to Your bank account or PayPal account, at Your choice.
Following the Activation of the Cancellation Option by You, the Reservation shall become the sole property of Roomer and Roomer may use the Reservation in its sole discretion, including selling the Reservation to a third party through Roomer’s online platform/web site or any other channel or third party channel (the “Secondary Sale”). In the event that Roomer completes a Secondary Sale of the Reservation, for the avoidance of any doubt, You shall not have any right to receive any proceeds or commission in connection with such Secondary Sale. You shall, at all times, assist Roomer in perfecting and enforcing its rights in connection with the Reservation, as provided herein.
You shall not be entitled to receive a Refund upon:
These T&C may be amended by Roomer from time to time in its sole discretion.